Shipping & Returns

Shipping

EarthyCo products are fulfilled directly by connected supplier partners through Shopify Collective after payment is confirmed. The supplier responsible for an item is shown on its product listing. Available delivery services, charges, and estimated delivery times are calculated at checkout based on the destination and supplier rates.

Delivery dates are estimates rather than guarantees. Tracking is emailed when available and may take up to 48 hours to begin updating. Orders containing products from different suppliers may arrive in separate packages and on different days.

Please confirm your shipping address before placing an order. Contact us quickly if a correction is needed; changes and cancellations are not guaranteed after fulfillment begins.

Returns

Contact us within 30 days after delivery to request a return. To be eligible, supplements must be unused, unopened, sealed, and in their original packaging. Return authorization is required before sending anything back.

Opened, used, or unsealed ingestible products are not returnable unless they arrived damaged, defective, or incorrect. Customers are responsible for return shipping on discretionary returns. Original shipping charges are not refundable unless required by law or the supplier made an error.

Damaged or incorrect orders

Contact us within seven days after delivery with your order number and clear photographs of the product, packaging, and shipping label. After review, an eligible claim may receive a replacement or refund.

Refunds and cancellations

Approved refunds are sent to the original payment method. Processing time depends on the bank or card provider. Cancellation is not guaranteed once an order enters supplier fulfillment.